SHIPPING POLICY

Locations

All local Brighton & Hove deliveries are shipped via e-bike couriers Zedify on Thursday each week. There is FREE DELIVERY over £30 on orders delivered locally. We use APC Delivery for any Sussex orders beyond the BN1, BN2 an BN3 area codes. There is FREE DELIVERY over £30 on orders delivered via APC. We ship nationally to the rest of the UK (excluding the Islands and Scottish Highlands) using RDB Delivery. At the moment we only ship minimum orders of 12-bottle crates 750ml Kombucha nationally, and are looking to expand what we can ship nationally. Shipping is calculated by weight and begins at £10. We offset our carbon footprint from APC Delivery and RDB Delivery by ...

Packaging

We aim to use as little disposable packaging as possible, so your products may come unpackaged. We always reuse old packaging materials like bubble wrap and kraft paper when it is absolutely necessary to safely ship our products, and never purchase any new packing materials. If you have any special delivery instructions, please provide them when placing your order.

Challenge 25

Please note, alcoholic products (eg: kombucha, seasonal wines, etc …) will only be delivered to the person named on the credit card used for payment. We operate under a 'Challenge 25’ policy, so you may be asked to provide ID upon delivery/collection in order to receive your drinks. Alcoholic drinks cannot be left in a safe place.

RETURN POLICY

We only accept returns for products with an unbroken seal and at least 3 months left on their Best Before Dates. If you have received a faulty product, have a complaint or would like to return or exchange a product, please get in touch with the brewery at hello@oldtreebrewery.co.uk 

WHOLESALE INQUIRIES

If you'd like to stock our kombucha, you can request a Wholesale Price List and samples of our current range of products by emailing hello@oldtreebrewery.co.uk. For more information, see our information for stockists here.