SHIPPING POLICY

Locations

Brighton & Hove

All local Brighton & Hove deliveries are shipped via carbon-neutral e-bike couriers Zedify on Thursday each week. Orders must be received by 4pm on Wednesday. There is FREE DELIVERY for orders over £30 delivered locally.

BN postcodes outside Brighon & Hove

Any deliveries to BN postcodes beyond the BN1, BN2 and BN3 area are delivered via a trusted overnight courier. Parcels are shipped on Tuesday and Thursday each week, and orders must be received by 4pm the day before. There is FREE DELIVERY for orders over £60.

 

UK National

We ship nationally to the rest of the UK (excluding the Islands and Scottish Highlands) using APC Overnight Delivery. At the moment, we only ship minimum orders of 12-bottle crates of 750ml Kombucha nationally, but we are always looking to expand what we can ship nationally. Shipping is calculated by weight and begins at £10. Our national shipping day is Tuesday each week, and orders must be received by the end of the day on Monday.

Packaging

We aim to use as little disposable packaging as possible, so your products may come unpackaged. If your delivery address is in or near Brighton & Hove, we use reusable plastic bottle crates. Please take your bottles upon delivery and return the crate to the courier. Do not keep the crates, as we will continue to reuse them for other customers. For orders further afield, we reuse packaging materials like bubble wrap and kraft paper in order to safely ship our products, and any new packing materials are fully home compoastable. If you have any special delivery instructions, please provide them when placing your order.

Challenge 25

Please note, alcoholic products (eg: kombucha, seasonal wines, etc …) will only be delivered to the person named on the credit card used for payment. We operate under a 'Challenge 25’ policy, so you may be asked to provide ID upon delivery/collection in order to receive your drinks. Alcoholic drinks cannot be left in a safe place.

RETURN POLICY

Voluntary returns

We are happy to accept voluntary returns within 30 days of the date your product was delivered. For health and safety reasons, we can only accept returns of products with an unbroken seal and at least 3 months left on their Best Before Dates. Your refund will be processed once the products are received back at the brewery.

 

Mistaken, Faulty, or Damaged Products

If you have received a mistaken, faulty, or damaged product, please send an email explaining the issue and include a photo of any damaged products and boxes to hello@oldtreebrewery.co.uk. We will process your refund/replacement once we have received all necessary information.

 

If you have any other problems or complaints, or need assistance, please get in touch with the brewery at hello@oldtreebrewery.co.uk.