SHIPPING POLICY
Locations
BN and TN21 postcodes
All local BN and TN21 postcode deliveries are shipped via carbon-neutral e-bike couriers Coastal Poastal or APC Local for delivery on Wednesday each week. Orders must be received by 2pm on Tuesday. There is FREE DELIVERY for all orders in this area.
UK National Mainland
We ship nationally to the rest of the UK using APC Overnight Delivery. At the moment, we only ship minimum orders of full boxes of kombucha nationally, but we are always looking to expand what we can ship. Shipping is £9.50. Our national shipping day is Tuesday each week for Wednesday delivery, and orders must be received by the end of the day on Monday. There is FREE DELIVERY for orders over £95.
Highlands, Islands, and Remote areas
Unfortunately, we are normally not able to ship to many of the Highlands and Islands areas due to the length of time it takes to ship our products to those areas (2 - 5 days). These areas have been determined by our courier and are out of our control. Please see below for a list of areas we do not currently ship to.
Scottish Postcodes
DD8-11, DG, TD
IV21-24, IV26-28, IV40, IV52-54, KW1-14, PA36, PA40, PH30-31, PH33-41
PA80
HS1-9, IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78,
PH42-44, ZE1-3
Islands
Northern Island, Jersey, Guernsey, Isle of Man, Alderney, Herm, Sark
For other Highlands and Islands areas, there is an additional shipping charge due to significantly increased courier costs. Please choose the correct shipping option at checkout. If the incorrect option is chosen, we may need to cancel your order or arrange additional payment. Shipping is calculated by weight and begins at £25.
Postcodes
All AB Postcodes
FK7-21, IV1-20, IV25, IV30-37, IV63, KA5-7, KA18-19, KA26, KY99,
PA21-35, PA37-39, PH3-26, PH32, PH49-50
Islands
Isle of Wight
Packaging
We aim to use as little disposable packaging as possible. For orders further afield, we reuse packaging materials like bubble wrap and kraft paper in order to safely ship our products, and any new packing materials are fully home compostable. If you have any special delivery instructions, please provide them when placing your order.
Challenge 25
Please note, alcoholic products (eg: kombucha, seasonal wines, etc …) will only be delivered to an adult, and a signature will be required. We operate under a 'Challenge 25’ policy, so you may be asked to provide ID upon delivery/collection in order to receive your drinks. Alcoholic drinks cannot be left in a safe place.
RETURN POLICY
Voluntary returns
We are happy to accept voluntary returns within 30 days of the date your product was delivered. However, we are only able to accept returns for non-perishable goods. Anything requiring refrigeration will not be accepted, as we cannot guarantee correct storage. For health and safety reasons, we can only accept returns of products with an unbroken seal and at least 3 months left on their Best Before Dates. Your refund will be processed once the products are received back at the brewery. Return shipping costs are to be paid by the customer.
Mistaken, Faulty, or Damaged Products
If you have received a mistaken, faulty, or damaged product, please send an email explaining the issue and include a photo of any damaged products and boxes to hello@oldtreebrewery.co.uk. We will process your refund/replacement once we have received all necessary information.
If you have any other problems or complaints, or need assistance, please get in touch with the brewery at hello@oldtreebrewery.co.uk.